Account not visible when trying to assign it to a Flex Org

Products

• CloudHealth

Issue/Introduction

Accounts can only be assigned to a single parent organization and will not be available to other areas that have different parent orgs.

Resolution

 

As illustrated by the attached org hierarchy chart, accounts can only be assigned to a single ParentOU at a time.  As an example, Account C is not available for assignment to the 'Team 1.1.2' OU as the account has been assigned to the parent group 'Business Group 1' and 'Product 1.2'.