Duplicate partner-customer billing data

Products

• CloudHealth

Issue/Introduction

Often when a partner switches a set of customer accounts to a different billing account duplicate billing data can be seen on the partner-customer tenant.  This will cause the partner to update the customers billing block and potentially process the entire months billing using the new configuration.  If inflated costs are seen for a month (possibly two) and there has been a recent change in billing accounts, this can be the cause.

Resolution

To verify, view cost reporting in the partner-customer tenant and categorize by billing account.  If there is a double-up on billing data due to the issue described, you will see a report similar to that shown in the below screenshot:

To resolve, submit a ticket to Technical Support to have the duplicate costs cleared.