Status Page User Guide
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Status Page User Guide

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Article ID: 283543

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Updated On:

Products

CloudHealth

Issue/Introduction

The CloudHealth Status Page is a useful resource for customers and internal folks alike to stay updated on the health of the platform.  This guide will cover how to access the Status Page, who can edit and update the page, as well as detail the various functionality available.

 

CloudHealth Status Page Overview

Accessing the CloudHealth Status Page

The Status Page is public and anyone can access it simply by clicking the following link: 

https://status.vmware-services.io/

Any customer or internal associate will be able to see this page at any time without any authorization required.  This is beneficial at it means there are no hoops to go through to get information regarding the state of the platform.

 

Status Page Overview

The Status Page has a great information to share distilled into a fairly straightforward presentation.  The page provides an overview of the various components associated to the platform and their current status:

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Additional details associated to each component can be found by clicking into the specific name of a component.  For instance, VMware AriaCost Powered by CloudHealth shows the following:

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The bottom section of the page is dedicated to incidents that have occurred in the past as well as scheduled maintenance details.

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The date and time of the incident and the various updates that took place are displayed.  Each step of the incident is also provided as well.  In this case the issue was being investigated and then resolved prior to any additional work being necessary.  There are other steps that can be populated as well which will be covered later in this article.

 

Incident History

At the bottom of the main page in the footer, there is an option to view the entire history of incidents that have taken place:

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This link will navigate you to a new page that can provide information on old incidents:

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A breakdown of the incidents thattook place in 3-month timeframes is presented and additional information for each incident can be found by clicking the name of the incident itself.

This covers the main functionality of the public facing content regarding the CloudHealth status page.  The next section will go over the internal console view, how to post and update a new incident, and other customization options.

 

Subscribing to the Status Page

Subscribing to the Status Page is easy!  Simply click the "Subscribe to Updates" button at the top right corner of the page and choose the manner that you would like to be notified:

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