Not notified to approve a policy action despite being listed as an approver

Products

• CloudHealth

Issue/Introduction

If you have multiple approvers set up on a custom action, an approval email will be sent to only the first email listed.  The platform will not next seek the approval of the next person listed until that first person approves it.  Only if all approvers approve a request will CloudHealth execute the action.

Resolution

For example, in the policy example below there is an action configured to delete EC2 instances with 2 authorizers:  "Fake Customer" and "AG TAM - Fake User".  If this policy triggered, "Fake Customer" would receive a notification to authorize the action.  Only once "Fake User" approved the action will "AG TAM Test - Fake User" receive their notification to authorize.