Partner Generated Billing (PGB) Order of Operations

Products

• CloudHealth

Issue/Introduction

When a channel customer's bills are processed through Partner Generated Billing, the process is as follows:

Resolution

1) CloudHealth collects a copy of the Payer Cost and Usage Report (CUR) at the Partner level

2) PGB will extract the line items - minus tax and credits - belonging to each customer (as per their Billing Block configurations) and collect these in a file.

3) PGB will apply any pinned credits and Partner Billing Rules.

4) PGB will apply any Custom Pricebooks and create a final version of the PGB customer CUR.

5) CloudHealth will create an RBD file from the PGB CUR.  This RBD is then used to populate Cost/Usage reports.

 

Note that this process generally takes 24-48 hours to complete so channel customer data is usually 24 hours behind the partner customer data.