Full Partner Billing Rule Credit not being applied to my customer

Products

• CloudHealth

Issue/Introduction

If you have assigned a $100 credit to your customer but the customer has not incurred any spend, this credit value will roll over into the following month until the full value has been burnt down. 

Resolution

 

Credit Value:	$100
Month	Nov-20	Dec-20	Jan-20
Customer Spend	$0	$60	$60
Applied Credit	$0	$60	$40

 

For example, in the above scenario, you may have assigned the $100 credit to November 2020 - however, as the customer has not incurred any spend then the credit would not be applied.  December has a $60 customer spend which does not use up the entire $100 so $40 of credit is left over.  That remainder of credit is then applied in January when spend is recorded over the remaining value of credit.