Additional resources for troubleshooting the CloudHealth Agent not registering during installation

Products

• CloudHealth

Issue/Introduction

If the CloudHealth Agent is not registering, the following steps may help.

 

 

Resolution

Firstly, the account which the instance/VM runs under will need to be configured within CloudHealth. If the account is not present in CloudHealth, the agent registration will not be successful. 

If the account is configured, please try the following:

1. Test connectivity to the api.cloudhealthtech.com on port 443
2. Execute the following command which matches your environment:
   1. If agent is installed on Windows, run using PowerShell as an administrator:
      test-netconnection api.cloudhealthtech.com -p 443  
   2. If agent is installed on Linux, run:
      nslookup api.cloudhealthtech.com  or dig api.cloudhealthtech.com

 

Below is an example of a response when a successful connection is achieved: