Partner Statements finalization

Products

• CloudHealth

Issue/Introduction

Statements usually finalize between the 1st and the 10th of the month.

Resolution

Typically CloudHealth waits for Cloud Providers to produce their finalized statements before we finalize the CloudHealth generated statements within the Partner Platform.

If they are not finalized by the 10th it is likely that something is blocking the finalization (eg. the result of an account migration, Cloud Provider invoicing issues, or PGB billing block errors).

If you still notice that the status of a statement for a previous month is set to 'Estimated' then please raise a support ticket to investigate what the issue could be.

Steps to check statement status -

• Check under channel customer : Reports >> cost >> statements
  
• Check under Partner : Partner >> customers >> statements
  

Also check status of 'invoice id' in Flex Report. If it is null '-' that means we have not received FINAL invoice from vendor, in such cases we should first reach out to vendor for final invoice. In case, id is present then you can reach out to support team for further troubleshooting.

Flex Report query -
{
  "sqlStatement": "SELECT timeInterval_Month AS Month, SUM(lineItem_UnblendedCost) AS SUM_lineItem_UnblendedCost, bill_InvoiceId AS Bill_InvoiceId, bill_PayerAccountId AS Bill_PayerAccountId FROM AWS_CUR GROUP BY timeInterval_Month, bill_InvoiceId, bill_PayerAccountId",
  "needBackLinkingForTags": true,
  "dataGranularity": "MONTHLY",
  "timeRange": {
    "last": 3
  },
  "limit": -1
}