The left menu panel of Operator Console (OC) is missing

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

The left menu is missing in DX UIM Operator Console (OC)

 

Environment

DX UIM v20.4 CU9

DX UIM v23.4.*

Cause

•  This issue was observed on a Firefox browser version < 125.02.

•  Corrupt DB Table (NULL menu_path field in uim_navigation_menu table)

Resolution

•  To Resolve this issue, Use a different Browser or, if using Firefox, Upgrade to Firefox to 125.02.

•  If the issue is not resolved using a different browser or different Firefox version execute the following query against the DX UIM DB: 

select * from uim_navigation_menu

The output should look like the below: 

If the in 'menu_path' column there is any "NULL" for any of the entries, the left menu will show as BLANK.

If there is any NULL menu_path, update the table with the correct entry for menu_path for the correspondent menu_id. 

 

SCENARIO: menu_path appears as NULL for menu_id=1 and left OC Menu shows blank.

STEPS TO RESOLVE THE ISSUE: As the default value for menu_path for menu_id=1 is 'Home' run the following query to update the DB:

 

 update uim_navigation_menu set menu_path = 'Home' where menu_id = '1'

 

Log-off and login to OC and verify the issue. 

 

Additional Information

Note: When running update queries to the DB on production environments it is best practice to ensure there is a recent DB Backup.