Error when attempting to run logconverter from Linux command-line

Products

• Protection Engine for NAS

Issue/Introduction

When attempting tor run logconverter the following errors were being thrown (multiple servers)

 

./logconverter: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by ./logconverter)

./logconverter: /lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by ./logconverter)

./logconverter: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by ./logconverter)

Environment

Protection Engine 9.x

Cause

 Possibly due to a custom path to the SPE home folder or reconfiguration afterwards. The default home folder for SPE is /opt/SYMCScan/bin   but the install in question was using /app/SYMCScan/bin

 

Resolution

Running the following command fixed the issue for errors encountered with logconverter and ssecls

export LD_LIBRARY_PATH=/app/SYMCScan/ssecls/C

Note: Change the path if it is different than the default of /opt/SYMCScan....