F5 Load Balancer is not properly routing Spectrum WebApp via SSL

Products

• Network Observability
• Spectrum

Issue/Introduction

When using an F5 Load Balancer via SSL the WebApp fails to load, showing a white page.

Resolution

F5 Load Balancers do not work properly when using self signed certificates.

CA Certs seem to be required, so it is suggested to use CA Certs and then clear the tomcat cache to get them properly loaded.

To clear cache:

1. Stop Tomcat Service

2. Delete $SPECROOT/tomcat/work

3. Start Tomcat Service