Error: "Unable to create directory: '/opt/altiris/notification/nsagnet', installed aborted." during Linux Agent Install

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

When running the installation of the ./aex-bootstrap-linux an error is displayed with: 

ERROR: Unable to create directory: '/opt/altiris/notification/nsagnet', installed aborted.

Must provide either install XML in current working directory,

or run correct bootstrap file with embedded install XML,

or specify NS/URL parameters

Environment

ITMS 8.x

Liinux

Cause

Missing XML or improper information in the embeded file 

Resolution

Pulling down the aex-bootstrap-linux does not have the XML file. You will need to obtain the XML file and to get the XML you will need to download the XML file doing the following:

1. Go to the SMP Console > Actions > Agents/Plugins > Push Symantec Management Agent 
2. From the Agent Install page go to > Install Agent for UNIX, Linux, and Mac tab. Click on 'Settings' button
3. Go to tab 'Install XML' andmake sure the agent settings are correct
4. Click on 'Save as file...' button
5. Then upload the file the linux machine to /tmp/altiris directory
6. From the linux endpoint run: chmod the file to 444  or: chmod u+r ( this give the user read rights )
7. then run the ./aex-bootstrap-linux and it should read the XML