After applying PTF LU13288 Users cannot browse any repository or reports
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After applying PTF LU13288 Users cannot browse any repository or reports

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Article ID: 282284

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Users will be able to login, but any subsequent attempt to browse any repository or report will bring up the login dialog again and no error message will be displayed. 

Product logs will contain following messages for the affected user:

CAHVS0251E Invalid Credentials


The following message appears only with DEBUG log enabled 


CAHVS0098D Report Service build wViewRC 64
 

Environment

Web Viewer 14.0

Cause

The steps to perform in the HOLDDATA for PTF LU13288 Security or Integrity Problem were not followed correctly.

“Report Service build wViewRC 64” means no username has been passed from web-viewer.war to the CVDELOAD load library because the way its passed has changed with PTF LU13288.

Either the updated CVDELOAD load library is being used with a prior build of web-viewer.war, or, the updated web-viewer.war is being used with a prior CVDELOAD load library level.

Resolution

Follow the instructions in the HOLDDATA for PTF LU13288 Security or Integrity Problem.  The updates to the CVDELOAD load library and web-viewer.war file must be applied at the same time. 

To verify the CVDELOAD load library level:

  1. Browse any of the following members in the CVDELOAD load library:
    1. CAHVAUTH, CAHVGCIN, CAHVGCIV, CAHVGCVR, CAHVGREI, CAHVGRIN, CAHVGRIV, CAHVGRLV, CAHVRPTD, CAHVRPTL, CAHVSYSI, CAHVUDEG, CAHVUSR or CAHVUSRS.
  2. Search for the name of the member you are browsing.  For example, if you are browsing CAHVRPTD, search for CAHVRPTD and if you are browsing CAHVRPTL search for CAHVRPTL, etc...
  3. Repeat the search until you find the name followed by “ CCAFE00  ~RMID(XXXXXXX)” where RIMID XXXXXXX is the current PTF applied to the member.
  4. The RMID must be LU13288 or a later PTF.  If the RMID is a PTF prior to LU13288 then the CVDELOAD load library does NOT have the updates for PTF LU13288.

To verify the build of web-viewer.war:

  1. In the Web Viewer UI, the About Web Viewer dialog shows the Web Viewer version and build.
  2. In the Web Viewer log, message CAHVS0001I shows the Web Viewer version and build.
  3. The version must be 14.0.03 or higher and the build must be 14.0.77 or higher.  If the version or build is lower then the deployed web-viewer.war does NOT have the updates for PTF LU13288.
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