SDM is not placing http headers on all payloads
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SDM is not placing http headers on all payloads

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Article ID: 282274

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Configured the HTTP_Headers options as per documentation and applied the configuration to the Background, Standby and APPs servers. However, we do not see HTTP_Headers in webdirectors frames or when we switch from one pdmweb frame to another pdmweb frame manually. Also, when navigating SDM UI tabs some pages do not show HTTP header attached.

Environment

CA SDM 17.3 +

 

Resolution

The HTTP headers are not added unless the request is handled by webengine and an HTML file is rendered. There might be some "error" pages or redirects that don't have the headers, but they are not exceptions and should not contain any sensitive information. Any html/js/css HTTP requests that don't go through webengine will NOT have the http headers added, those are static files which are served directly by the web server and we can't add any headers to them.