Timestamp "Scoreboard as of" is not in your local time zone

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The current timestamp shown in the Scoreboard, "Scoreboard as of" timestamp, and tickets, such as Activity logs, are in UTC instead of your local time zone. How does CA Service Desk Manager (SDM) determines the current time?

Resolution

The timestamps shown after "Scoreboard as of" in the Scoreboard and the ones in tickets use OS locale (Time zone) setting where the browser is displayed. Check what time zone is specified on your PC where you open the web browser and accessed SDM.