Some of our Administrative processes are not triggering right away

Products

• Clarity PPM SaaS

Issue/Introduction

We have a process in our environments where as admins we can return/approve the timesheets. For some reason one of our processes is not working as expected. It took 4 minutes to complete in one of our envionment and in the other environments it is not even completing. However even in the lower environments when I run the process a second time, the previous instance gets completed but the second instance gets stuck in Running state.

STEPS TO REPRODUCE: 

1. Submit any timesheet
2. This should trigger 1st process which will then launch second process via GEL script.
3. Observe that second process gets stuck and it is not even in the Start step.

Expected Results: it is expected that second process should trigger right away.

Actual Results: second process does not trigger right away.

Resolution

DE80313, Fixed in 16.2.2

Workaround: Trigger any subsequent process and the process instance which was stuck will start running.