This page isn't working. 500 That's an error

Products

• Network Observability
• Network Flow Analysis

Issue/Introduction

Receiving HTTPS error 500 when trying to connect to NFA web page.

https://nfaweb.com:8382/sso/sign-in.jsp?SsoProductCode=ra&SsoRedirectUrl=https%3a%2f%2fnfaweb.com%2fra%2fdefault.aspx

Note: The access to NFA via NetOps Portal / Inventory / Consoles works fine

 

Environment

NFA any version with HTTPS configured

Cause

The nfaweb.com IP Address is an external address and not local IP Address

C:\Users\Administrator>ping nfaweb.com

Pinging nfaweb.com [192.0.2.1] with 32 bytes of data:
Reply from 192.0.2.1: bytes=32 time<1ms TTL=127
Reply from 192.0.2.1: bytes=32 time<1ms TTL=127
Reply from 192.0.2.1: bytes=32 time<1ms TTL=127
Reply from 192.0.2.1: bytes=32 time<1ms TTL=127

Ping statistics for 192.0.2.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Administrator>ipconfig

Windows IP Configuration

Ethernet adapter Productiva:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 198.51.100.1
   Subnet Mask . . . . . . . . . . . : 255.255.255.224
   Default Gateway . . . . . . . . . : 198.51.100.97

Resolution

Add local IP Address in C:\Windows\System32\drivers\etc\hosts file

198.51.100.1 nfaweb.com <hostname>