Incorrect count of exposed users on pie chart

Products

• CASB Securlet SAAS

Issue/Introduction

o365 Securet dashboards exposed user pie cart appears to show an incorrect total. Adding external collaborators and internal owners does not match the total value.

 

Resolution

When a user is removed from O365,  CASB will also remove the user entry from our DB. However, the docs belonging to the user, or docs where the user was a collaborator, are not removed. We query both pie chart and list of internal owners- external collaborators panels independently, and based on the logic used, minor difference arises in the users shown in both places due to the above handling. This is an expected difference.