iTechnology iGateway process crashes intermittently

Products

• Autosys Workload Automation

Issue/Introduction

iTechnology iGateway process crashes intermittently. A restart of iGateway service needs to be done to get this functional again.

Cause

iGateway logs show that the port 5250 is being hit by some port scanner / security software

 

[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ webalizer] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ active.log] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ..] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ..] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ images] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ .] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ .] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ .\..\..\..\..\..\..\..\..\..\windows\win.ini] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ .\..\..\..\..\..\..\..\..\..\winnt\win.ini] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ] not found and invocation returned 404 error
 
[8172] 04/14/24 15:16:53 ERROR :: SponsorManager::submit :sponsor[ ..\..\..\..\..\..\..\..\..\..\windows\win.ini] not found and invocation returned 404 error

Resolution

1) Backup CASHCOMP/iTechnology/igateway.conf  file 

2) Edit the original iGateway.conf, identify below section:

  <Connector name="safetynet">
            <bind-address>localhost</bind-address>
            <port>0</port>
            <mustlisten>true</mustlisten>
            <conntype>insecure</conntype>
            <conntimeout>86400</conntimeout>
            <maxconnections>100</maxconnections>
            <maxrequestbytes>10000000</maxrequestbytes>
            <maxpiperequests>100</maxpiperequests>
            <maxAcceptRate/>
        </Connector>

 

3) change that from insecure  to secure 

  <Connector name="safetynet">
            <bind-address>localhost</bind-address>
            <port>0</port>
            <mustlisten>true</mustlisten>
            <conntype>secure</conntype>
            <conntimeout>86400</conntimeout>
            <maxconnections>100</maxconnections>
            <maxrequestbytes>10000000</maxrequestbytes>
            <maxpiperequests>100</maxpiperequests>
            <maxAcceptRate/>
        </Connector>

 

4) Save the file and Restart the igateway service