UPROC with REST complete successfully but status changes to "Aborted"

Products

• CA Automic Dollar Universe

Issue/Introduction

We have a UPROC where we have are using REST API call to poll the status and until the status Processed is received we repeat the call. When we are executing the UPROC we noticed that the REST status is success but the Job Status is showing "Aborted" instead of "Completed"

Environment

Release : 6.x, 7.x or higher

Component : CA Automic Dollar Universe(AUTOMIC DOLLAR UNIVERSE)

Cause

On the review of the universe.log from the node we see the below error

| 2024-04-16 14:49:04 |ERROR|X|IO |pid=3584.6548| owls_io_user_sys_user     | service user associated with submission account [SUBMISSION_ACCOUNT] not started

Resolution

Navigate to the server where node is installed and start the "Dollar Universe Service user SUBMISSION_ACCOUNT" and rerun the UPROC it will be able to correctly process the JOB status.

Additional Information

How to launch Web Services Rest API jobs with Dollar Universe

The user services are not automatically started after a reboot of the server