MUX - Users report that their dissappears and in some cases re-appear for text attributes.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Objective text disappeared on Ideas. User says the data re-appeared at a later time.

Steps to Reproduce: 

1. Login as Admin
2. Go to Studio->Objects and then idea
3. Create couple of text attributes with 2000 characters max and API enable them.
4. Go to MUX->Administration amd modify idea blueprint to add those newly created text attributes.
5. Go to MUX->Ideas and set blueprint from step above to one of the idea templates.
6. Click on New from Template
7. Once Idea created, attempt to update text attributes created in Step 3.
8. Attempt after updating second attribute, data will disappear and after several seconds it will re-appear.

Expected Results: it is expected that data in the text field will not disappear.

Actual Results: data in the text field disappear.

Resolution

DE80358, Converted to User Story for future consideration.

In a meantime you can use the formerly introduced feature toggle DE68710_AUTO_REFRESH to disable refresh, if the user wants to swiftly move across fields without data loss. But for the case in which the user wants the auto refresh to work for handling dependent and calculated attributes, enable DE68710_AUTO_REFRESH to refresh the attributes.