WCC QuickView produces error 404 or 500

Products

• Autosys Workload Automation

Issue/Introduction

We are able to connect to the WCC URL of the server but when trying to click on QVIEW, we encounter the below error :

error 404

or 

error 505

Other tabs as Dashboard or accessing Views in Monitoring works fine.

Environment

WCC 12.1 SP1 on Linux

Cause

From the CA-wcc.log following SEVERE messages were noticed after startup of WCC

 INFO   | jvm 1    | 2024/04/11 10:57:13 |       81 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#monitoring] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:57:26 |       94 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/telemetry] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:57:38 |      106 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#resources] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:57:55 |      122 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#ecli] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:58:29 |      155 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#reporting-rest] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:58:34 |      160 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#rest] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:58:40 |      165 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#ui] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:59:07 |      191 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#jsc-rest] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:59:11 |      195 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#ae-webui] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:59:13 |      197 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#quickview] is unusable.
 INFO   | jvm 1    | 2024/04/11 10:59:20 |      205 | SEVERE: The scratchDir you specified: [/opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost/wcc#forecast] is unusable.

Some subdirectories under $CA_WCC_INSTALL_LOCATION//tomcat/work/Catalina/localhost were owned by root and not by the user that performed the installation.

Resolution

Removed /opt/CA/WorkloadAutomationAE/wcc/tomcat/work/Catalina/localhost

During startup of WCC , this directory and subdirectories will be recreated with correct owner