Tenant is not auto-populated when it's a lookup field.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When many sub-tenants are defined, it fails to auto-populate the tenant name in the ticket form.

Steps:

-> Create more Subtenants such that within the ticket the Tenant field changes to lookup from dropdown.

-> Initially when it was a dropdown, when we select a CI belonging to a sub-tenant the Tenant will be automatically populated as below:

 

-> However once Tenant is a lookup field after selecting CI the tenant name is not auto-populated, it is blank.

Environment

USRD 17.3

Resolution

SE reviewed this via defect DE597029 and provided a fix which is part of 17.4 RU2.