alert if notification policy does not get triggered for certain time
Article ID: 281871
Updated On:
Products
Issue/Introduction
A method/procedure to get an alert if notification policy (create ticket etc.) does not triggered for some time.
Environment
DX SAAS
Resolution
We are publishing the supportability metrics for the following, you can build a dashboard with these metrics.
|
MicroService |
Metric Name |
Description |
Action Type |
|
IncidentManagement |
CreateTicketSuccessCount |
Total count of tickets created successfully |
Automatic/Manual |
|
(Ticketing) |
CreateTicketFailureCount |
Total count of failed ticket creations |
Automatic/Manual |
|
|
AutomaticTicketUpdateSuccessCount |
Total count of tickets updated successfully . |
Automatic |
|
|
AutomaticTicketUpdateFailureCount |
Total count of failed ticket updates |
Automatic |
|
|
CloseTicketSuccessCount |
Total count of tickets closed successfully |
Automatic/Manual |
|
|
CloseTicketFailureCount |
Total count of failed ticket closures |
Automatic/Manual |
|
|
ManualTicketUpdateSuccessCount |
Total count of tickets manually updated successfully |
Manual |
|
|
ManualTicketUpdateFailureCount |
Total count of failed manual ticket updates |
Manual |
|
|
|
|
|
|
|
Metric Name |
Description |
Action Type |
|
DXI-Notify |
WebhookStats:DeliveredMessageCount |
Total count of successful webhook deliveries |
Automatic |
|
(Email/Webhook) |
WebhookStats:FailureMessageCount |
Total count of failed webhook deliveries |
Automatic |
|
|
WebhookStats:WebhookStatsResponseTime (ms |
Response time of webhook API |
Automatic |
|
|
|
|
|
|
|
EmailStats:DeliveredMessageCount |
Total count of successful email deliveries |
Automatic |
|
|
EmailStats:FailureMessageCount |
Total count of failed email deliveries |
Automatic |
Feedback
