The OneClick java tomcat process is killed when testing the LDAP configuration

Products

• Network Observability

Issue/Introduction

When pressing the Test button in the LDAP configuration page for OneClick, the java Tomcat process is killed.

Cause

Antivirus or security software kills the process.

Resolution

Determine which application is killing the tomcat process and add an exclusion for it.

Additional Information

To determine this is the cause, you can attach strace to the java tomcat process.  Obtain the process id for the OneClick tomcat java and then run strace against it:

strace -o /tmp/strace_procd.log -f -ff -tt -v -x -s 2048 -p <PID>

For example:

strace -o /tmp/strace_procd.log -f -ff -tt -v -x -s 2048 -p 34922

Press the Test button in the LDAP configuration page.  Once tomcat dies review the strace output.  You will see SITGSTOP and SIGKILL

10:17:30.940456 futex(0x7f5db4718e7c, FUTEX_WAIT_PRIVATE, 0, {tv_sec=4, tv_nsec=999999868}) = ? ERESTART_RESTARTBLOCK (Interrupted by signal)
10:17:30.949354 --- stopped by SIGSTOP ---
10:17:30.955697 +++ killed by SIGKILL +++