Case Management server Stop script does not stop the Server process correctly

Products

• CA Risk Authentication

Issue/Introduction

One of the customer reported that it has been observer that Case Management Server stop script does not stop the Case Management Server process correctly

1. Start case manager

$ /app/arcot/CA/AdvAuth/bin/casemanagementserver start
Operation start being performed on Server CaseManagement Server
All environment variables are set

Arcot arrfcasemgmtserver Watchdog Service initializing ...

2. Case Management Server and watchdog started. 

$ ps -ef | grep case
cmcsso     72783       1  0 16:00 ?        00:00:00 /app/arcot/CA/AdvAuth/sbin/arrfwatchdog /app/arcot/CA/AdvAuth/sbin/arrfcasemgmtserver
cmcsso     72784   72783  4 16:00 ?        00:00:00 /app/arcot/CA/AdvAuth/sbin/arrfcasemgmtserver
cmcsso     72791   48518  0 16:00 pts/2    00:00:00 grep --color=auto case

3. Now stop Case Management Server:-

$ /app/arcot/CA/AdvAuth/bin/casemanagementserver stop
Operation stop being performed on Server CaseManagement Server
                * * *
Processing sd localhost 7780
                * * *
Initiated the shutdown operation with TCP.
Transaction ID:

4. On inspection of the process it seems Case Management Server is still running and only the watchdog has shutdown - it seems that the PPID has become 1

$ ps -ef | grep case
cmcsso     72784       1  1 16:00 ?        00:00:00 /app/arcot/CA/AdvAuth/sbin/arrfcasemgmtserver
cmcsso     72902   48518  0 16:00 pts/2    00:00:00 grep --color=auto case

5. Start Case Management Server again

$ /app/arcot/CA/AdvAuth/bin/casemanagementserver start
Operation start being performed on Server CaseManagement Server
All environment variables are set
CaseManagement Server already running

Environment

CA Advanced Authentication 9.1.04

Cause

The Case Management script tries to kill the PPID which is “1” which it will never be allowed to do. 

Operation stop being performed on Server CaseManagement Server

/app/arcot/CA/AdvAuth/bin/casemanagementserver: line 254: kill:(1)- Operation not permitted

Resolution

We have developed a new case management stop script which will kill the PID of the process instead of PPID. Please use this patch/hotfix from attachment to install in your environment if you face similar issues.