Some URLs unexpectedly categorized as Unknown by the WebPulse Customer-specific URL feature

Products

• Messaging Gateway

Issue/Introduction

You have noticed that some specific URLs do not get properly categorized for WebPulse Customer-specific URL categorization, though you have configured the Customer-specific URL list and have checked the URL category at the Symantec Sitereview website.

Brightmail Engine Log

2024-03-21T13:17:27-07:00 (WARNING:23984.2903484160): [86014] [ <[email protected]>] UrlAnalyzer: Error 'core_status_url_reputation' processing URL 'https://example.com?q=1' in file 'URL only'.

Resolution

This issue has been addressed in the Messaging Gateway 10.9.2 release.

Additional Information