"Certificate Has Been Revoked" Error on RDP Connections Through PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting an RDP connection to any server through PAM, the following error is observed. RDP connections to the same servers outside of PAM work.

The certificate has been revoked and is not safe to use.

Environment

Privileged Access Manager, all versions

Cause

The certificate used by the PAM appliances had been revoked by the certificate authority.

Resolution

Work with the certificate authority to understand why the PAM certificate was revoked. If the certificate is still valid, have the certificate authority unrevoke the certificate.