Clarity Cannot access Jaspersoft Login Page (Error 400)

Products

• Clarity PPM On Premise

Issue/Introduction

- Launch the Jaspersoft Home Page

- No Login Option (Error 400)

Cause

Check the Jaspersoft Logs:

Error Message: "Current system user is unable to access keystore"

 

Resolution

- Copy the files jrsks, jrslic, jrsksp, Jasperserver.license from the Working Jaspersoft Environment to the Non Working Environment  

- Restart the Jaspersoft (Tomcat)

- Launch the Jaspersoft Home Page

- Login successfully with the superuser access