PolicyXpress running randomly

Products

• CA Identity Suite

Issue/Introduction

Policy Xpress working randomly to set a Provisioning Role to users.
Some users gained the Role as expected but others did not.

Environment

Vapp 14.4.2

Cause

Exporting a PolicyXpress using ConfigXpress, on some occasions the PolicyXpress may be exported incorrectly.

Resolution

1. Delete the PolicyXpress that was imported.
2. Recreate the PolicyXpress using the IM User Console instead of using the ConfigXpress tool
3. Tested the use cases and all users received the Provisioning Role as expected. The problem was solved.