DX Gateway to integrate CASDM with DX OI
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DX Gateway to integrate CASDM with DX OI

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Article ID: 281516

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Updated On:

Products

DX OI SaaS

Issue/Introduction

Question: Do I need install DX Gateway to integrate CASDM with DX OI?

Environment

DX SaaS 

On Prem DX Gateway 

On Prem CASDM 

Cause

Documentation 

Resolution

DX OI SaaS and DX OI On Prem version 23.1 onwards, CASDM is supported out of the box (Without DX gateway).

You should see an option in dropdown menu of 'Ticket Management Type'

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