Suse Linux Enterprise Server 15 appears as Unclassified

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Agent on SUSE Linux Enterprise Server 15 SP4 appears as Unclassified in DSM Explorer

Environment

Client Automation 14.5 CU6

Cause

This problem could be caused by missing rows in table ca_class_def

 

Execute following SQL Query on mdb database and check if class_id 5537 is present :

 

select * from ca_class_def where class_name like 'SUSE%'

 

class_id    class_name    class_description
5169    SUSE Linux Enterprise Server 11    NULL
5478    SUSE Linux Enterprise Server 12    NULL
5537    SUSE Linux Enterprise Server 15    NULL 

 

Resolution

If class id 5537 is missing, this could indicates a problem with "Default Software Contents Download Job".

 

Check if this job is executed by Engine and if its status is OK.

 

If it is in ERROR, check the logs C:\Program Files (x86)\CA\SC\CIC\logs\cic*.log

 

If Domain Manager has not Internet Access, data could be exported/imported from a Domain Manager with Internet Explorer using contentutility.exe tool.

 

Additional Information

Contentutility.exe documentation