UVMS services doesn't start automatically on Windows Server 2019
search cancel

UVMS services doesn't start automatically on Windows Server 2019

book

Article ID: 281467

calendar_today

Updated On: 04-01-2024

Products

CA Automic Dollar Universe

Issue/Introduction

We are facing an issue where on UVMS running on Windows Server 2019 marked with startup type "Automatic" doesn't start the services automatically on server reboot.

Environment

Component: DOLLAR UNIVERSE MANAGEMENT SERVER

OS: WINDOWS 2019

VERSION: 7.x

Cause

During the logs review we observed that the UVMS version 7.00.21 is still running with JAVA 1.8, which may lead to this issue due to compatibility issue.

D:\AUTOMIC\univiewer_server\UVMS_MGMTSERVER\app\bin>call "C:\PROGRA~1\Java\jre1.8.0_301\\bin\java" -Djava.net.preferIPv4Stack=true -Djsse.enableCBCProtection=false -Xrs -Xms256m -Xmx512m -XX:+AlwaysActAsServerClassMachine -cp "D:\AUTOMIC\univiewer_server\UVMS_MGMTSERVER\app\jars\central.jar" com.orsyp.central.server.CentralServer \/UVMS_MGMTSERVER\/ 

 

Resolution

The compatibility matrix of 7.0.x clearly highlights the compatible version of JAVA is 11.0.2 or higher 

Try upgrading the JAVA to supported version i.e. 11.0.2 or higher and point UVMS to the compatible JAVA version

  1. Take a backup of UVMS_INSTALL_DIR\data\unienv.bat file
  2. Stop the UVMS server
  3. Install the Java 11.0.2 or higher or upgrade the existing version of java on UVMS node server
  4. Update the UVMS_INSTALL_DIR\data\unienv.bat to point to the new JAVA i.e.
  5. Started the UVMS node
  6. Validate if UVMS is starting fine on server reboot.