Unable to add devices in the rsp probe v5.51

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

While I am trying to add a device in rsp probe I am getting the below messages in the log file:

Mar 27 13:18:15:553 [82400] rsp: The RPC server is unavailable.
 
: rsp_wmi_error 
Mar 27 13:18:15:553 [82400] rsp: WMIWrapper::InitializeWmi - ConnectServer failed: The RPC server is unavailable.
 
Mar 27 13:18:15:553 [82400] rsp: ConnectWMIServer: WMI connection to host ##.###.#.## failed try 0 
Mar 27 13:18:16:878 [82400] rsp: Error = The RPC server is unavailable.
 
Mar 27 13:18:16:878 [82400] rsp: The RPC server is unavailable.
 
Mar 27 13:18:16:878 [82400] rsp: WMIWrapper::InitializeWmi - ConnectServer failed: The RPC server is unavailable.
 
Mar 27 13:18:16:878 [82400] rsp: ConnectWMIServer: WMI connection to host  ##.###.#.## failed try 1 
Mar 27 13:18:18:214 [82400] rsp: Error = The RPC server is unavailable.

Environment

• DX UIM Version: 20.45
• rsp probe: 5.51

Resolution

The customer deployed version 5.56 version of the rsp probe and it resolved the issue for those devices that were throwing the error in the log:

Error = The RPC server is unavailable in the log file. 

Once the rsp probe was upgraded to v5.56, the devices were successfully added.