While installing Introscope Enterprise 10.8(IntroscopeWorkstation10.8.1.6windowsAMD64.exe) in Windows server 2022,got the Error: Could not create the Java Virtual machine.
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While installing Introscope Enterprise 10.8(IntroscopeWorkstation10.8.1.6windowsAMD64.exe) in Windows server 2022,got the Error: Could not create the Java Virtual machine.

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Article ID: 281392

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Updated On: 03-29-2024

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

While installing  Introscope Enterprise 10.8(IntroscopeWorkstation10.8.1.6windowsAMD64.exe)  in Windows server 2022,got the Error: Could not create the Java Virtual machine.

The installation fails with the

ERROR:


"Java Virtual Machine Launcher:
Error: Could not create the Java Virtual machine.
Error: A fatal exception has occurred. Program will exit."

Environment

IntroscopeWorkstation10.8.1.6windowsAMD64

Cause

The issue is basically with windows PowerShell execution . It s working fine with windows command prompt.

Resolution

Got the   above ERROR  while followed below in Windows powershell.

 Windows Power Shells(x86) along with $ENV:JAVA_TOOL_OPTIONS="-dos.name=Windows 10"

Solution:

On the command line interface, run the following command:

> Went to installation dump > then ran 

C:\dump1\IntroscopeWorkstation10.8.1.6windows>SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 10"

C:\dump1\IntroscopeWorkstation10.8.1.6windows>IntroscopeWorkstation10.8.1.6windowsAMD64.exe

Now it works fine , no JVM  related issue after Install anywhere window>  and can select the license  agreement window .