Please see error when access Clarity SaaS SFTP site

Products

• Clarity PPM SaaS

Issue/Introduction

Network Error: Connection to timed out The server rejected SFTP connection, but it listens for ftp

Resolution

You can run Microsoft port query tool and share with your IT department.

Run the following port query from the problematic system at home or in the office.

Try on/off VPN, test the connection to make sure port 22 is open on the firewall.

Please open Clarity Support case for assistance with this command.

Windows users:

Download port query
https://www.microsoft.com/en-us/download/details.aspx?id=24009

Run this command
C:\PortQryUI>PortQry.exe -n (claritysftphostname) -e 22

Querying target system called:
 (claritysftphostname)
Attempting to resolve name to IP address...
Name resolved to (claritysftphost ip address)
querying...
TCP port 22 (ssh service): LISTENING

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Linux users:

[root@ config]# telnet (claritysftphostname) 22
Trying (claritysftphost ip address)...
Connected to (claritysftphostname)
Escape character is '^]'.
SSH-2.0-OpenSSH_7.4

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On screen results will pause if connection to Clarity SaaS SFTP is successful... or if it can not connect to SFTP the results will show an exception.