Minimum and Maximum Password Length in Service Desk Manager

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Can you confirm the minimum and maximum number of characters allowed in the CA Service Desk password field, taking into account that the authentication implemented is delegated through the EEM component.

Is it possible to have 18 or more characters in this CA Service Desk password field?

Are there implications for CA Service Desk - EEM password policies?

What recommendations does Broadcom have for the number of characters in the CA Service Desk - EEM password?

Environment

Service Desk Manager v17.3 and up

Resolution

In EEM, the policies can be tweaked, but the documentation does not specify a minimum or maximum size for the password. 

If the EEM user store is connected to LDAP, the LDAP server controls the password policies, including maximum and minimum size.

This article states that the password for the "bind" user connecting to LDAP can be very long as well:  EEM Password length limits for the ldap bind user