Private Key handling error starting Linux agents
search cancel

Private Key handling error starting Linux agents

book

Article ID: 281153

calendar_today

Updated On: 07-08-2024

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Linux agent fails to start on v21 even after all certificates are in place

U02000300 Error during handling Private Key: 'LOAD/PEM_read_PrivateKey(./security/certificate.pem)'.
U02003073 Agent Prozess 'AGENT,PID='' shutdown has been initiated.

Environment

Release : 21.X

Component: Automation Engine

Sub-Component: Agent Unix

Cause

The keyPassword = in the agent ini file contains invalid password.

Resolution

Delete keyPassword = under [Authorization] section. AgentSecurityFolder and keyPassword are provided for agent authentication and are generated on its own. 

Additional Information

Remove all the files under "agentSecurityFolder"  and restart the agent. This will regenerate the certificate.

Then Logon to client 0 --> Administration --> Agents & Groups --> right click on the agent --> Reset Agent Public Key