Error in Quick view for only some users: getting E131002 Invalid Server name or permissions to access denied

Products

• Autosys Workload Automation

Issue/Introduction

We have one set of users who were working but now can not access dashboards or quick view.
Specifically, Dashboard is missing for users but not for admins, and Quick View gets an error for users as shown below:


This is the blank view users get for the Dashboard:

The following in the commandapp.log for wcc.

    Line 12580: 2024-03-21 10:46:12,675 @ecli <XX.XX.XX.XX <USERID> ~120> []  INFO #CommandServiceProviderImpl         # User: <USERID> doesn't have access to any servers.
    Line 12581: 2024-03-21 10:46:12,753 @ecli <XX.XX.XX.XX <USERID> ~120> []  INFO #CommandServiceProviderImpl         # User: <USERID> doesn't have access to any servers.
    Line 12819: 2024-03-21 15:09:17,208 @ecli <XX.XX.XX.XX <USERID> ~1BC> []  INFO #CommandServiceProviderImpl         # User: <USERID> doesn't have access to any servers.
    Line 12820: 2024-03-21 15:09:17,287 @ecli <XX.XX.XX.XX <USERID> ~1BC> []  INFO #CommandServiceProviderImpl         # User: <USERID> doesn't have access to any servers.

Environment

Autosys 12.x
WCC 12.x

Cause

Permission in the EEM WCC0004 Application for the ServerAccess Policy was no longer correct.

Resolution

Correct the EEM WCC0004 Application for the ServerAccess Policy was no longer correct.


Note: In the original case the client had a Dynamic User Group (DUG) that had been incorrectly deleted.