Logical IP shows the Connecting IP even though it is an Internal Mail Host
Article ID: 280994
Updated On:
Products
Issue/Introduction
In Message Audit Logs you have noticed that the Logical IP value is always the same as the Connection IP (Accepted From) value, even when the connection IP is an Internal Mail Host and the message originated from an external source.
Environment
The Messaging Gateway is not installed on the network perimeter and messages are accepted from an Internal Mail Host.
Reputation features have been disabled.
Cause
The process that collects the Logical IP for reporting comes from the Reputation features. If all the Good and Bad Senders groups of the Reputation section are disabled, then the Logical IP will not be reported and will list as the Connection IP.
Resolution
At least one of the Good or Bad Senders groups must be enabled for the Logical IP to be reported. The list for the feature can be empty so that it does not trigger, but it must be enabled:
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