Spectrum Upgrade deletes NIM Mapping for Service Desk Integration
Article ID: 280989
Updated On:
Products
Network Observability
Issue/Introduction
We have noticed that in our lab server, when we upgrade Spectrum, the integration with Service Desk (NIM) has been wiped out.
Is there any options to export the settings before upgrade and to reimport after the upgrade has completed?
Environment
Spectrum 23.x / 24.x
Integration with Service desk
Cause
The NIM settings page are not preserved and are wiped out by the Spectrum upgrade.
Resolution
The suggestion from Engineering is to take a screenshot of the settings before the upgrade from the NIM page so you can manually reenter them after the upgrade.
Additional Information
Engineering is working on an export / import utility with ETA of Q4 2025.
Feedback
Yes
No
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