MIP synchronization fails with error "MIP classification sync failed. Invalid Json."

Products

• Data Loss Prevention Core Package

Issue/Introduction

MIP synchronization fails with error "MIP classification sync failed. Invalid Json.".  Within the logs you will also see the following error message

 

Thread: 117 SEVERE [com.symantec.dlp.enforcedomainservices.aip.AIPClassificationService] Failed to Synchronize the AIP labels.
Cause:
com.symantec.dlp.enforcedomainservices.aip.AIPSynchronizationException: com.fasterxml.jackson.core.JsonParseException: Unexpected character ('{' (code 123)): was expecting double-quote to start field name
 at [Source: (String)"{

Environment

This issue impacts 16.0 and 16.0 RU1.  

Cause

This issue is caused by an json utf16 non-bmp character that is not escaped properly.  Json utf8 requires utf16 non-bmp characters to be escaped.

Resolution

Fixed in 16.0 RU1 MP1.  Please upgrade to this release.