Service Point Form Focus

Products

• CA Service Catalog
• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Introduced into a Catalog form a custom code snippet which causes the Catalog form focus to shift directly to the code element.  Can Service Point be configured to enforce control over the form focus

Environment

Release 17.3 or higher
CA Service Management

Cause

The form focus behaviour comes from the 3rd party element that was being introduced and is outside of Broadcom's control 

Resolution

The actions of a third party element that is introduced cannot be overridden by the baseline Broadcom code.  This is a functionality that is outside of our control and we are unable to modify our product to accommodate behaviour introduced by a third party such as this.