Fails to launch the OneClick Console (thick client) No suitable JVM was found to start the application

Products

• Spectrum
• Network Observability

Issue/Introduction

After installing the new JRE (Java Runtime Environment) and OpenWebStart from the OneClick web server, fails to launch the OneClick Console (oneclick.jnlp file).

No suitable JVM was found to start the application

Could not find any suitable runtime

Environment

DX NetOps Spectrum: Any version

Cause

Incorrect supported JRE version was set in the OneClick Administration page → OneClick Client Configuration

Enabled Logging on OpenWebStart and found the following error message:

Trying to find local Java runtime. Requested  version: '1.8.0_212', vendor: '*', os: 'WIN64'

No local runtime found, will try to find remote runtime.

Resolution

Update the supported JRE version in OneClick Client Configuration, save the change, and download a new version of the oneclick.jnlp file.