How to clear counters for Group Activity Summary in SPE Console

Products

• Protection Engine for NAS

Issue/Introduction

How to clear the statistics that are shown in the Group Activity Summary of the SPE Console.;

Environment

Protection Engine 9.0, 9.1

Windows

Linux

 

Cause

The counters need to be manually reset.

Resolution

For Windows Server.;

• Stop the Symantec Protection Engine (symcscan) service.
• Rename or delete the file; C:\Program Files\Symantec\Scan Engine\report.xml.
• Start the service again.  It will build a new one and start over the counters.

For Linux Server.;

• Stop the symcscan service:  /etc/init.d/symcscan stop
• Rename or Delete the file /opt/SYMCScan/bin/report.xml
• Start the symcscan service: /etc/init.d/symcscan start

The previous steps would need to be done on all servers within the group.