SCOM Connector 4.3.7 " Socket closed" error when use "§" in the password
search cancel

SCOM Connector 4.3.7 " Socket closed" error when use "§" in the password

book

Article ID: 280807

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SCOM Connector starts, it locks the SCOM Admin User and fails to initialize. The password contain  "§" 

error: " an error occurred in ConnectorProxyResponseListenerThread: Socket closed"

Environment

SCOM Connector 4.3.7

Cause

special character § is not supported

Resolution

Please follow the below steps to apply the fix on top of SCOM connector-4.7.3.

1. Stop the IFW services where SCOM connector is installed.
2. Take a backup of below jar. 
   SOI/lib/scom.proxy.jar   

3. Replace the above jar from the attached zip file.

4. Start the IFW services.

Note -
Encrypt the password using the below command
    - Open a command line and locate the encryption utility in the following folder:
        <SOI_HOME>\Tools\CatalystEncrypt\encryptor.bat
      Run the following command:
        encryptor.bat password_to_encrypt
      Copy and paste the encrypted password with config file ( <SOI_HOME>\CA\SOI\resources\Configurations\scom_<Host-Name>.xml)

Attachments

Fix-33682447.zip get_app