How to fetch Symantec VIP Users' list who haven't authenticated within a specified timeframe

Products

• VIP Service

Issue/Introduction

In managing Symantec VIP users, it's crucial to maintain security and ensure that accounts are regularly authenticated. Identifying users who haven't authenticated within a specific timeframe is essential for security audits and ensuring the integrity of your system. This knowledge article provides a step-by-step guide on how to fetch a list of VIP users who haven't authenticated within a certain period using the Symantec VIP manager interface.

Environment

VIP service

Resolution

Steps to fetch Symantec VIP users' list:

1. Login to Symantec VIP Manager as Admin: Begin by accessing the Symantec VIP manager interface with administrative privileges. Enter your credentials to log in securely.

2. Navigate to Users Tab: Once logged in, click on the "Users" tab. This tab typically contains all the user-related functionalities and options.

3. Access Filters: On the left side menu, you'll find various filter checkboxes to refine your search. These filters help in narrowing down the list of users based on specific criteria.

4. Select "Not Active Within" Section: Under the filters, locate the "Not Active Within" section. Here, you'll find options to choose the timeframe for user inactivity.

5. Choose Timeframe Options: Within the "Not Active Within" section, you'll find three options:

   • Past 6 months
   • Past 1 year
   • Custom (Specify Date Range)

   Depending on your requirements, select the appropriate timeframe option. If you choose the custom option, specify the date range accordingly.

6. Apply Filter: After selecting the desired timeframe, click on the "Apply Filter" button. This action will initiate the filter process based on the criteria you've specified.

7. View User List: Once the filter is applied, the main screen will display the list of users who have not authenticated within the selected timeframe. This list provides valuable insights into inactive accounts that may require attention or further investigation.

By following the outlined steps in this guide, administrators can efficiently fetch a list of Symantec VIP users who haven't authenticated within a specified timeframe using the VIP manager interface. This proactive approach helps in identifying and addressing potential security risks associated with inactive accounts.