Invalid response from device: JSON error seen on Symantec Content Analysis appliance
Article ID: 280715
Updated On:
Products
Issue/Introduction
The error message "Invalid response from device: JSON error seen on Symantec Content Analysis appliance" indicates that there is a problem with the communication between your device or application and the Symantec Content Analysis appliance.
Environment
CAS
Cause
This error can occur due to various reasons, such as malformed JSON data being sent to the appliance, the appliance encountering an internal error while processing the request, or communication issues between your device and the appliance.
Here are some steps to troubleshoot and resolve this issue:
Check JSON Format: Ensure that the JSON data being sent to the Symantec appliance is correctly formatted. Use a JSON validator tool to check for syntax errors in the JSON payload.
Review Appliance Logs: Check the logs of the Symantec Content Analysis appliance for any error messages or warnings that might provide more context about the problem. The logs can give clues about why the appliance is unable to process the request. This will be necessary, should the error recur.
Network Connectivity: Verify the network connectivity between your device/application and the Symantec Content Analysis appliance. Ensure that there are no firewall or network configuration issues blocking the communication.
Resolution
The resolution would be to not have possibly malformed JSON data to the CAS appliance. It's important to note that not all traffic/data should be scanned in CAS. For guidance, please refer to the ICAP Best Practice template/guide with the URLs below.
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