Server Inventory data class is not populated after running inventory task on client

Products

• Server Management Suite

Issue/Introduction

Server inventory is not collected on some client(s).

Standard inventory is updated fine.

No errors appear in agent logs.

Environment

ITMS 8.x

Cause

Corruption in SQL Lite database (C:\ProgramData\Symantec\Inventory Agent\inventory.db) may result in failure to generate and send server inventory.

Resolution

Deleting corrupted inventory under C:\ProgramData\Symantec\Inventory Agent\inventory.db, and then running the inventory task again resolves the problem.