Upgrade / Patch your Clarity hosted by Rego AWS

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

You would like to schedule your upgrade or apply a Clarity patch, and you are hosted on Clarity AWS by Rego.

Environment

All Supported Clarity Releases on Rego AWS

Resolution

1. Review the available dates in Rego SAAS Schedule 
2. Pick one of the Clarity Non-Production Upgrade Slots or Clarity Production Upgrade Slots that are suitable for you
3. Raise a case with Broadcom Support or Rego SAAS Support depending on your Primary Support contract and request the exact upgrade slots that work for you
   • Also provide exact environment URLs for this request
   • Raise a separate case per environment 
4. The Support team will get back to you to confirm the scheduled date / time for the upgrade. In the rare occasions where the initial slot is no longer available, you may be asked to provide an alternative